Embracing Failure During Digital Transformation

We Build Bots hosts a twice monthly podcast called The Botcast where we welcome leaders in their fields to discuss AI’s impact on marketing, sales and customer service.

We talk to Pete Gatenby, Client Services Director at B60 about how companies can embrace digital transformation, the importance of testing and celebrating failure and how slow and steady no longer wins the race.

Learn more by downloading the transcription of our interview with Pete here. 



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Meet IntelAgent

IntelAgent uses AI to help your business save money, make money, and deliver exceptional customer service.

We power chatbots and voice assistants for websites to turbocharge your customer service. By applying AI to conversational data captured via messaging platforms, SMS, email, social and voice, we can automate answers, perform tasks, identify sales opportunities and profile your customers to drive efficiencies across your business.

Data visualisation for unparalleled insights

Every interaction with your customers is tracked and analysed to provide in-depth intelligence. Understand key trends, conversation types, resolution metrics and more.

Messages are tracked by our in-chat analytics engine for keywords and topics as well as for behavioural characteristics like speed of response, time online and common periods of use.

 Effectively, we can channel shift between 40-60% of inbound queries away from telephony, into conversational AI. Learn more by booking a demo below.

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